You are advised to read these Terms and Conditions carefully before you order any services from our website. By browsing, accessing or using the Website or any Services (as defined below) available through it, you hereby indicate that you agree and accept these Terms and Conditions and that you agree to abide by them. Your use of any part of the Website constitutes your acceptance of these Terms and Conditions effective on the date you first use the Website. If you do not agree to these Terms and Conditions, you must stop using the Website immediately.
We reserve the right to amend these Terms and Conditions at any time without notice to you by posting changes online. You are responsible to regularly review information posted in the Website to obtain timely notice of such changes. If you do not wish to be bound by these amended Terms and Conditions, you have the right to delete all of your accounts on our Website and/or to remove our mobile applications. However, your continued use of our Website after changes are posted will be deemed to constitute acceptance of the amended Terms and Conditions
Use of the Website
- Applicability of the Terms and Conditions: Your usage of the Website and/or any of the Services that may be performed or conducted through the Website are each subject to these Terms and Conditions.
- Eligibility: To use the Website and/or the Services, you must be eighteen (18) years of age or over.
- Place: The Website and/or the availability of the Services are directed solely to those who access the Website from the cities that are listed on the Website. We make no representation that the Services are available or otherwise suitable for use by persons outside the listed cities. If you choose to access the Website (including the use of the Services) from locations outside of the listed cities, you hereby agree that you do so on your own initiative and are responsible for the consequences and for compliance with all applicable laws.
- Scope: The availability of the Website and/or Services are strictly for your noncommercial, personal use only. Commercial use for any business purposes or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. For the avoidance of doubt, scraping of the Website (and hacking of the Website) is not allowed.
- Prohibitions and Prevention of usage: You shall not misuse the Website. You shall not commit or encourage a criminal offence, transmit or distribute a virus including but not limited to Trojan horse, worm, logic bomb or post any other materials on the Website which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene, pornographic, corrupt data, cause annoyance other users, infringe upon the rights of any other person’s proprietary rights or send any unsolicited advertising or promotional material. We reserve the right, at our own discretion, to prevent you from using the Website and/or the Services (or any part of them).
- Equipment: Your agreement to use the Services and/or the Website does not include the provision of a computer or any other necessary equipment by us to you in achieving any of the said purposes. To use the Website and/or the Services, you will require internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone costs, telecommunications costs or other costs that you may incur in connection with the same..
Rules about use of the Service and the Website
- We will use reasonable endeavors to correct any errors or omissions as soon as practicable after being notified of them. However, we do not guarantee that the Services or the Website will be free of faults and we do not accept liability for any errors or omissions.
- We do not warrant that your use of the Services or the Website will be uninterrupted, and we do not warrant that any information (or messages) transmitted via the Services or the Website will be transmitted accurately, reliably, in a timely manner or at all.
- We reserve the right to change, modify, substitute, suspend or remove without notice any information or Voucher or Services or forming part of the Services from time to time. Your access to the Website and/or the Services may also be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore such access as soon as we reasonably can. We assume no responsibility for functionality which is dependent on your browser or other third-party software to operate (including, without limitation, RSS feeds). For the avoidance of doubt, we may also withdraw any information from the Website or Service at any time.
- We reserve the right to block access to and/or to edit or remove any material which in our reasonable opinion may give rise to a breach of any of these Terms and Conditions.
Indemnity
You shall defend, indemnify and hold us and our affiliates harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys’ fees, arising in any way from your use of the Website and/or Services or the placement or transmission of any message, information, software or other materials through the Website by you or related to any violation of these Terms and Conditions by you or authorised users of your account.
Booking
- Reservations can be made through the website or by directly contacting our Travel Consultant
- Reservations can also be made via WhatsApp to our travel consultant
- The prices attached in the package offer can still change at any time as long as the tour has not been confirmed
- The prices attached are not valid during the Holiday / Eid period, tours during that period will be subject to additional costs
- For open trips, the schedule and combination of existing participants will be adjusted
- All new services will be blocked if payment has been made
Payment
- Payment can be made via bank transfer, come directly to our office, or credit card through a payment gateway that works with us
- Payment of DP tour of 50% maximum 3 (three) days after confirmation
- Payment via bank transfer please send us proof of payment
- Payment must be made in full H-3
Cancellation and Refunds
Refunds are a variable policy depending on when you cancel your order and the package you choose. We provide guidelines to be used as a reference for the terms and conditions that we apply, as follows:
- Cancellation after down payment non refundable
- Refund Day-10 before the trip starts, we provide a 75% refund
- Refund Day-7 before the trip starts, we provide a 50% refund
- Refund Day-3 before the trip starts, we provide a 25% refund
- D-1 cancellation is non-refundable. There will be some destinations that cannot be cancelled after reservation, our travel consultant will inform you about this before confirmation.
- We provide a 100% refund if there is a cancellation from our side.
- Please understand that refunds do not apply to promotional/discount packages.
Force Majeure
- Cancellation of the crossing schedule due to weather is beyond our responsibility
- Cancellation of the flight schedule is beyond our responsibility
- Please note that our tour packages do not include travel insurance, if you want to include travel insurance we can help (there will be additional costs)